The Westport Library is now offering curbside pickup service of certain library materials.
Watch the video to see how it works and read the FAQ below!
When can I pick up materials?
The Library will be open for curbside pickup during the following times:
Who can use curbside pickup?
Anyone with a Westport Library card or a CT Library card registered with the Westport Library can use curbside pickup. Please note requests could take up to four days to be fulfilled
. If you are a Westport resident and are homebound and unable to do curbside pickup/dropoff, then please review the process for homebound delivery services
, or please contact us at 203.291.4807 and we will do our best to help.
Don't have a Library card? Westport residents can apply for a card online: https://westportlibrary.org/services/library-card/
What materials are available and how do I request them?
Books, DVDs, CDs, audiobooks/books on CDNot Available
: Library of Things, Wi-Fi HotSpots, puzzles and board games, children’s toys & children’s kits, magazines, Seed Library, new interlibrary loan requests (ILL) How to Request Materials
1. Go to the online catalog, https://catalog.westportlibrary.org/polaris/
to search for items and to request them. You can have up to 10 requests per Library card.
2. Or call 203.291.4807 and staff will place the holds for you.
3. Wait for a phone call or email
notifying you that items are ready for pickup, along with a pickup code.
4. Follow instructions for curbside pickup or delivery detailed below.
5. If you need help with selecting a book, our Librarians will be happy to help. They will also place the items on hold for you. Call 203.291.4840 for Reference and call 203.291.4810 for the Youth Services Department.
How do I use curbside pickup?
1. Request materials in the catalog with your Library card.
2. Once you are notified that your holds are available, drive to the Library during curbside hours
(Tues-Friday noon-4pm; Saturday 10am-2pm) and park in one of the numbered spots in the Upper Level lot (across from the Levitt Pavilion).
3. Once you arrive in the lot, call the Library at 203.291.4807 and provide your last name, pickup code, and your parking space number.
4. Open your trunk and then remain in your car with the windows up. Staff will bring your materials out and place them in your trunk or hatchback.
Where do I park when I arrive?
1. The designated parking spots in the Upper Lot will be clearly indicated with signage.
2. If designated pickup parking spots are full, Library staff will redirect patrons to a holding area – once a spot opens up, patrons can circle back around to an available spot.
3. Please wait to call us until you are parked in one of the numbered spots. We are working as quickly as possible, but only able to help a few patrons at one time.
How long will you offer curbside pickup & delivery?
We are unsure how long curbside pickup/dropoff & home delivery will be offered. The health and safety of staff and the community is our top priority. The Library will offer this service until further notice.
When will the Library building reopen again for the public?
Health and safety is our top priority. Since executive orders on the reopening of public libraries are still in development and guidelines are changing often, it is hard to predict when we will be allowed to reopen to the public. Curbside service is a safe first step consistent with the town-wide approach. The Library reserves the right to refuse service to patrons who are not respectful of the safety precautions we have put into place.
Are you taking book donations?
Unfortunately, we are not accepting book donations at this time.
How are you disinfecting library materials?
According to the most up-to-date guidance, time is the most effective disinfectant. All available resources suggest 72 hours is the appropriate duration to quarantine books and other materials. All returned items will be quarantined for 72 hours. In the interests of being extra cautious, the Library will also use UVC lighting in the disinfecting process.
Items will remain on the patron's account for a minimum of 72 hours, since items will be checked in only once the quarantine procedure is complete. For more information, please refer to the Library’s guidelines for quarantining materials here
Can I return materials I have checked out?
Yes, we encourage you to return your materials starting on the 8th of June.
Where do I return materials?
We will be using the Annex structure for material returns. The Annex had been used for receiving book donations but will be re-purposed for material returns during this initial phase. The Annex is located adjacent to the Library in the Upper Level parking lot. A book return slot has been created to make it convenient for patrons to return their Library materials. Patrons will not be allowed to enter the Annex.
Why can't I return my materials in the Library's other book drops?
The health and safety of our patrons and staff members is our highest priority. The Library wishes to avoid bringing potentially contaminated materials into the Library building. The Annex structure enables the Library to place potentially contaminated materials in a holding cell before they are brought into the Library for thorough decontamination. Please refer to the Library’s procedures for quarantining materials here
What if I can't return my materials for a couple of weeks?
We encourage patrons to return their materials so that other patrons can enjoy them, but we also understand that current circumstances may make it difficult to return materials in a timely manner. No fines will be levied so please return the items as soon as you can.
What if I have toys, kits, or larger items that cannot fit into the book return slot?
Call the Library at 203.291.4807 or send an email to firstname.lastname@example.org
and staff will arrange for you to drop off your item(s) onto a cart/bin outside the Library.
Can I return old materials when I pick up new ones at curbside?
Yes. Once you arrive in the lot, call the Library at 203.291.4807 and provide your last name, pickup code, and your parking space number. At that time, you may let staff know that you have Library materials to return and someone will guide you through how we will safely retrieve the items from your car.
I am homebound and utilizing your home delivery service. Can I return my old materials when my new materials are delivered?
Yes. Please place the items you would like to return outside your front door on the morning of your scheduled delivery. For safety concerns, materials cannot be handed over to a staff member during delivery. If no items are left outside, staff will assume you have no returns.
How long will it take for returned items to be removed from my account?
After your items are returned, they will be placed in a holding cell in the Annex before they are brought into the Library for thorough decontamination. After the quarantine procedure is complete, the items will be removed from your account. Overdue fines will be waived during this period.
How will you maintain social distancing for patrons?
We ask that you stay in your car with the windows up. We will communicate with you by telephone and deliver items directly to your trunk or hatchback.
What precautions will staff be taking when placing items in my car?
Staff will wear gloves and masks when bringing items to your car and your materials will be brought to your car in bags.
I have items available but haven’t received a pickup notice. Can I pick them up?
Please don't arrive at curbside until you are notified that your materials are ready for pickup. Notification will come by phone call, or email, depending on your preference. Since we are quarantining materials for safety, this process is taking longer than normal.
How long will you keep my holds for?
Once you receive a notice (by phone call or email) that your item is ready, we will hold it for 4 days.
What are your lending or loan periods?
1. Loan period for books, audio books, and music CDs will be extended to 4 weeks.
2. DVD loan periods will be 2 weeks.
3. Express Books will be extended to 17 days and Express DVDs to 1 week.
4. Renewals will be done by phone and will extend loan periods by 1 week, providing there is no existing hold on the item.
I don’t have a cell phone. Can I still use curbside service?
If you do not have a cell phone to contact us when you arrive for curbside pickup, please call 203.291.4807 from your landline before you leave your house, and we will make arrangements with you.
What if I don’t have a car?
If you do not have a car, contact us at 203.291.4807 and we will make arrangements with you.
What about Library fines during COVID-19? Can I still use curbside service if I have fines for overdue materials?
Yes, you can. New fines for overdue materials will be waived during this period.
Are there any library resources I can use while the Library is closed?
The Library provides a wide array of digital offerings, including e-books, audiobooks, magazines, and streaming movies through our website
I have a question about my account. Is there anyone who can help me?
If you have any questions about your account or how to access digital resources, please contact us 203.291.4800 or email us at email@example.com
I have a reference question. Is there anyone who can help?
If you have a reference question, please email reference at firstname.lastname@example.org
or call 203.291.4840. If you have a Youth reference question, please email the Youth department at email@example.com
or call 203.291.4810.