The Westport Library is now offering curbside pickup service of certain library materials. 

Watch the video to see how it works and read the FAQ below!

When can I pick up materials?

The Library will be open for curbside pickup during the following times: 
Monday – Friday: 10:00 am – 1:00 pm
In addition to curbside pickup, the Library will be allowing patrons to enter the building to pick up their holds and to select materials on Monday through Friday from 2:00 – 6:00 and 12:00 – 4:00 on Saturday.

Who can use curbside pickup?

Anyone with a Westport Library card or a CT Library card registered with the Westport Library can use curbside pickup. Please note requests could take up to four days to be fulfilled. If you are a Westport resident and are homebound and unable to do curbside pickup/dropoff, then please review the process for homebound delivery services, or please contact us at 203.291.4807 and we will do our best to help.

Don't have a Library card? Westport residents can apply for a card online: https://westportlibrary.org/services/library-card/ 

What materials are available and how do I request them?

Available Materials: Books, DVDs, CDs, audiobooks/books on CD
Not Available: Library of Things, Wi-Fi HotSpots, puzzles and board games, children’s toys and children’s kits, magazines, Seed Library, new interlibrary loan requests (ILL)

How to Request Materials:
1. Go to the online catalog, https://catalog.westportlibrary.org/polaris/ to search for items and to request them. You can have up to 10 requests per Library card.
2. Or call 203.291.4807 and staff will place the holds for you.
3. Wait for a phone call or email notifying you that items are ready for pickup.
4. Follow instructions for curbside pickup detailed below.
5. If you need help with selecting a book, our Librarians will be happy to help. They will also place the items on hold for you. Call 203.291.4840 for Reference and call 203.291.4810 for the Youth Services Department.

How do I use curbside pickup?

1. Request materials in the catalog with your Library card.
2. Once you are notified that your holds are available, drive to the Library during curbside pickup hours 
(Mon-Fri 10:00-1:00 pm) and park in one of the numbered spots in the Upper Level Lot (across from the Levitt Pavilion).
3. Once you arrive in the lot, call the Library at 203.291.4807 and provide your first and last name, and your parking space number.
4. Open your trunk and then remain in your car with the windows up. Staff will bring your materials out and place them in your trunk or hatchback. 

Where do I park when I arrive?

1. The designated parking spots in the Upper Lot will be clearly indicated with signage.
2. If designated pickup parking spots are full, Library staff will redirect patrons to a holding area – once a spot opens up, patrons can circle back around to an available spot.
3. Please wait to call us until you are parked in one of the numbered spots. We are working as quickly as possible, but only able to help a few patrons at one time.

How long will you offer curbside pickup and delivery?

We are unsure how long curbside pickup/dropoff and home delivery will be offered. The health and safety of staff and the community is our top priority. The Library will offer this service until further notice. 

When can I donate books?

Beginning Thursday, July 16, 2020, book donations will be accepted on Thursdays from 9:00 am to 4:00 pm (or when capacity is reached).

If the Book Donation Center is full, we may have to temporarily suspend accepting donations for the day. Please check the Westport Book Sale Ventures website before delivering items to make sure there is space to accommodate your donations. 

Until further notice, book donations are not accepted Sunday through Wednesday, or any time the Library is closed.

Where do I bring my book donations?

For the duration of the pandemic, book donations are “contact-less” — book donors should bring their materials directly to the grey brick shed immediately next to the Book Donation Center in the Library’s Upper Parking lot.

Please deposit your donated materials directly into the plastic bins inside the shed or, if your donations are in boxes, stacked on the floor of the shed beside the bins.

Please do not bring your book donations into the Library; Library staff are not permitted to accept or handle book donations.

I have a lot of items to donate. Can someone pick my donation up from my home?

In order to limit exposure of our book sale volunteers, we are not scheduling book pickups at this time.

What can I donate?

The Westport Library Book Sale accepts books of all kinds in any subject, in good condition, as well as audiobooks on CDs, DVDs, music CDs, Vinyl LPs, sheet music, and music scores.

We can not accept materials that are water-damaged or mildewed; VHS tapes, audio cassettes, outdated computer software; magazines (unless collectible); or self-recorded CDs and DVDs.

For more information, please visit: www.westportbooksales.org 

I would like to volunteer for the book sales — how can I help?

New book sale volunteers are always welcome! Volunteers are needed year-round to sort, research and price donated materials; provide merchandising and customer support at book sale events; and to supervise and train our employees with disabilities.  

For information regarding volunteer opportunities, please email: info@westportbooksales.org

When will the Library building reopen again for the public?

Effective July 13th, the Library will be open for limited services Monday through Friday from 2:00pm to 6:00pm and on Saturday from noon to 4:00pm. Curbside pickup service will continue Monday through Friday from 10:00am to 1:00pm. The Library will be closed on Sunday.

How are you disinfecting Library materials?

According to the most up-to-date guidance, time is the most effective disinfectant. All available resources suggest 72 hours is the appropriate duration to quarantine books and other materials. All returned items will be quarantined for 72 hours. In the interest of being extra cautious, the Library will also use UVC lighting in the disinfecting process. 

Items will remain on the patron's account for a minimum of 72 hours, since items will be checked in only once the quarantine procedure is complete. For more information, please refer to the Library’s guidelines for quarantining materials here.

Where do I return materials? 

We will be using the white trailer, adjacent to the Library in the Upper Level parking lot for all returns. A slot has been created in the trailer for returns, patrons will not be allowed to enter the trailer. The book return in the lower lot will remain closed and no materials may be returned into the building due to the need to quarantine returned materials before they come into the Library building.

Why can't I return my materials in the Library's other book drops? 

The health and safety of our patrons and staff members is our highest priority. The Library wishes to avoid bringing potentially contaminated materials into the Library building. The Annex structure enables the Library to place potentially contaminated materials in a holding cell before they are brought into the Library for thorough decontamination. Please refer to the Library’s procedures for quarantining materials here.

What if I can't return my materials for a couple of weeks? 

We encourage patrons to return their materials so that other patrons can enjoy them. 

What if I have toys, kits, or larger items that cannot fit into the book return slot? 

Call the Library at 203.291.4807 or send an email to circulation@westportlibrary.org and staff will arrange for you to drop off your item(s) onto a cart/bin outside the Library.

Can I return old materials when I pick up new ones at curbside?

Yes, you may drop off materials in the trailer at the same time as you pick up your materials. 

I am homebound and utilizing your home delivery service. Can I return my old materials when my new materials are delivered?

Yes. Please place the items you would like to return outside your front door on the morning of your scheduled delivery. For safety concerns, materials cannot be handed over to a staff member during delivery. If no items are left outside, staff will assume you have no returns.

How long will it take for returned items to be removed from my account?

After your items are returned, they will remain in the trailer for 3 days before they are brought into the Library for thorough decontamination. After the quarantine procedure is complete, the items will be removed from your account. Loan periods have been extended by 7 days to account for the delay in removing items from your account. 

How will you maintain social distancing for patrons?

We ask that you stay in your car with the windows up. We will communicate with you by telephone and deliver items directly to your trunk or hatchback. 

What precautions will staff be taking when placing items in my car?

Staff will wear gloves and masks when bringing items to your car and your materials will be brought to your car in bags.

I have items available but haven’t received a pickup notice. Can I pick them up?

Please don't arrive at curbside until you are notified that your materials are ready for pickup. Notification will come by phone call, or email, depending on your preference. Since we are quarantining materials for safety, this process is taking longer than normal.

How long will you keep my holds for?

Once you receive a notice (by phone call or email) that your item is ready, we will hold it for 4 days.

What are your lending or loan periods?

1. Loan period for books, audio books, and music CDs will be extended to 4 weeks.
2. DVD loan periods will be 2 weeks.
3. Express Books will be extended to 17 days and Express DVDs to 1 week.
4. Renewals will be done by phone and will extend loan periods by 1 week, providing there is no existing hold on the item.

I don’t have a cell phone. Can I still use curbside service?

If you do not have a cell phone to contact us when you arrive for curbside pickup, please call 203.291.4807 from your landline before you leave your house, and we will make arrangements with you.

What if I don’t have a car?

If you do not have a car, contact us at 203.291.4807 and we will make arrangements with you.

What about Library fines during COVID-19? Can I still use curbside service if I have fines for overdue materials?

Yes, you can. New fines for overdue materials will be waived during this period.

Are there any Library resources I can use while the Library is closed?

The Library provides a wide array of digital offerings, including e-books, audiobooks, magazines, and streaming movies through our website.

I have a question about my account. Is there anyone who can help me?

If you have any questions about your account or how to access digital resources, please contact us 203.291.4800 or email us at circulation@westportlibrary.org.

I have a reference question. Is there anyone who can help?

If you have a reference question, please email reference at ref@westportlibrary.org or call 203.291.4840. If you have a Youth reference question, please email the Youth department at kids@westportlibrary.org or call 203.291.4810. Questions may also be directed to our "Ask a Librarian" chat service, which can be found in the bottom right hand corner of all pages of the Library website, available Monday-Friday 11:00 am - 5:00 pm. 

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Nationally Ranked
5-Star Library
20 Jesup Road
Westport, CT 06880
203.291.4800

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