Effective Wednesday, December 16th, patrons will gain access to the Westport Library building by appointment only. The Library will provide 30-minute in-person appointments between 10:00 am and 6:00 pm Monday through Friday and 10:00 am to 5:00 pm on Saturday for patrons wishing to browse the collection, speak with a librarian, utilize a computer, or shop in the Library Store. 

We do not have a date when full services and programs will resume. The safety and health of our patrons and staff is our priority and we will continue to abide by federal, state, and local regulations and guidance. Thank you for following guidelines and for your patience and flexibility as we move through this time together.

Using the Library

How do I schedule an appointment?
To make an appointment to browse the collection or speak with library staff go to:
https://form.jotform.com/203445649937164

To make an appointment to use the Express computer go to:
https://form.jotform.com/203454019734150

To make an appointment for the Store visit:
https://form.jotform.com/202156266125146

Appointments to visit the Children’s Library can be made by going to: https://westportlibrary.libguides.com/childrensappointment

To speak with Reference staff call 203.291.4840, to speak to staff in the Children’s Library call 203.291.4810, for all other inquiries call 203.291.4800.

What should I expect when I visit the Library?
We are happy to welcome you to the Library at your scheduled time. Services available:
          • Borrowing of books, audiobooks, movies, CDs, and magazines from the collection.
          • Use of Express computers, with printing available, for one 20-minute session per day.
          • Access to the Children's Library.
          • Access to the Store.

What are the hours for this Phase of Services?
To allow extra time for disinfection and cleaning of communal spaces each day, the Library will continue to operate with reduced hours.
External Cart Pick Up Service and In-Library Hours:
          • Monday through Friday: 10:00 am to 6:00 pm
          • Saturday: 10:00 am to 5:00 pm
          • No Sunday

How long are the scheduled appointments?
Appointments are 30 mins. While use of the Express computers is limited to one for 20-minute session per day, the 30 min appointment provides sufficient time for patrons to collect their items from the printer and wipe down their computer after use.

Will I still be able to come into the Library and pick up my holds like I used to?
Holds will be available for cart-side pick up only during Library hours. Please call 203-291-4807 to arrange a pick-up. 

What measures is the Library taking to keep patrons safe?
The Library is taking numerous precautions to allow for the health and safety of staff and patrons:
          • Limiting the number of patrons in the Library at any given time.
          • Implementing 6 feet social distancing protocols.
          • Reducing Library hours to ensure sufficient time for enhanced cleaning.
          • Implementing a separate entrance and exit from the Library to allow for one-way foot traffic.
          • Removing seating and asking patrons not to congregate.
          • Applying one-way routes through the building and adding traffic markers.
          • Requiring all staff and patrons to wear masks that cover nose and mouth.
          • Using plexiglass shields at selected service points.
          • Quarantining returned Library materials for 72 hours.
          • Increasing frequency of cleaning of the building and service points.
          • Requiring patrons to wipe down computer keyboards and self-check stations after use.
          • Providing hand-sanitizing stations and encouraging frequent hand washing.
          • Strongly discouraging people from bringing food and drink into the Library. 

Please help us keep our staff and the community safe by:
          • Wearing masks that cover nose and mouth. (Mandatory in the building)
          • Staying home if you’re experiencing symptoms of any illness.
          • Staying home if you or any family member has been told to quarantine.
          • Washing or sanitizing your hands frequently.
          • Maintaining a distance of at least six feet from staff and other patrons.
          • Keeping your visit to the Library short to allow other patrons to enjoy use of the Library.
          • Following the instructions of Library staff.

Is there a limit on the number of patrons allowed per scheduled appointment?
          • Only one person will be allowed per appointment to use the Express computer.
          • A maximum of 5 people per appointment for visiting the Children’s Department.
          • A maximum of 4 people per scheduled appointment for browsing the Adult collection or talking to a Librarian.

How far in advance can I schedule an appointment?
Appointments may be scheduled up to 3 days in advance and no later than 1 hour prior to the desired appointment time. 

Per Governor Lamont’s travel advisory, can I visit the Library if I or a member of my family travel to one of the states with high rates of Corona infections?

To learn more about the state’s latest travel advisories, please visit https://portal.ct.gov/Coronavirus/Covid-19-Knowledge-Base/Travel-In-or-Out-of-CT for more information.

Do I need to wear a mask while I’m at the Library?
Yes, the Library requires all patrons to wear masks that always cover nose and mouth the entire time they are in the Library.

What if I don't feel comfortable coming into the Library?
The Westport Library will offer external pickup of materials via a cart and Homebound Delivery of Library materials until further notice. To learn more about these services:
Cart Side Service
Homebound Delivery

We will continue to offer eBooks and audiobooks, online resources and more via our website. Please reach out to us by phone or email if you have questions.

Will the Library be issuing fines for overdue materials?
Overdue fines will be waived during this period.

Will toys and materials in Library of Things be circulated in this phase?
Due to Health and Safety considerations, Library of Things and Children's Toys and Children's Kits will not be available for circulation. 

Will Museum Passes be available during this phase?
Given that many museums are still closed or operating with extensive restrictions, the Library will not be circulating museum passes.

Will I be able to read magazines and newspapers in the Library?
Since newspapers are high-touch items, for safety reasons, they will not be available in this phase. Magazines will not be available for in-Library reading and patrons may check them out, including the latest issue.

How long will this phase last?
At this stage we have not determined when we will move to the next phase of reopening. The health and safety of our staff and patrons will remain our top priority and so we will move to the next stage of reopening or revert to a prior phase based on the guidance of the Governor and on local health indicators.

Building & Facilities
Can I book a meeting room, study room, or hang out in the Library’s communal spaces?
Our meeting and study rooms and communal spaces are not available until further notice.

Will I be able to utilize the MakerSpace?
The Maker Space will not be available for use during this phase. 

Will I be able to utilize the Media Studios?
Please email mediastudios@westportlibrary.org or call Travis Bell at 203.291.4818 for questions relating to use of the media studios during this phase. 

Will the restrooms be open?
Yes, but only one person or one household will be allowed in a restroom at any given time.

Will the café and store be open?
The café is not open during this phase.

Returns

Where do I return materials?
We will continue to use the white trailer structure for Books, CDs and DVD returns. The trailer is located adjacent to the Library in the Upper Level parking lot. A book return slot has been created to make it convenient for patrons to return their Library materials. Patrons will not be allowed to enter the trailer.

Why can't I return my materials in the Library's other book drops?
The health and safety of our patrons and staff members is our highest priority. The Library wishes to avoid bringing potentially contaminated materials into the Library building. The trailer enables the Library to place potentially contaminated materials in a holding cell before they are brought into the Library for thorough decontamination. Please refer to the Library’s procedures for quarantining materials here.

What if I can't return my materials for a couple of weeks?
We encourage patrons to return their materials so that other patrons can enjoy them. If for any reason you cannot return your materials, please call patron services to go through the renewal process.

How are you disinfecting Library materials?
According to the most up-to-date guidance, time is the most effective disinfectant. All available resources suggest 72 hours is the appropriate duration to quarantine books and other materials. All returned items will be quarantined for 72 hours. In the interest of being extra cautious, the Library will also use UVC lighting in the disinfecting process. 

The Library will hold returned materials in the white trailer outside the building to prevent the virus from being brought directly into the Library. Materials will be moved to the Komansky room in batches where they will be quarantined for 3 days. After the 3 days, materials will be checked in and removed from the patron's account.

All new materials the Library receives from vendors will be quarantined for 72 hours from the date they were packed into the boxes.

Materials will remain on the patron's account for a minimum of 72 hours, since items will be checked in only once the quarantine procedure is complete. For more information, please refer to the Library’s guidelines for quarantining materials here.

Holds
Will holds take longer during this time?
As we are quarantining returned materials before checking items in, there will be delays in delivering holds materials to the next patron.

May I have someone else pick up my holds for me?
Yes. If a family member or friend is available to pick up your holds, they can do so. You can give them your Library card to check out your materials.

Checking Out Materials
Will the Library continue to offer self-checkout of Library materials?
We ask that you use self-checkout stations to help us minimize close interactions during this time. To use the self-checkout, you’ll need to scan your Library card or key in your Library card number.

Please use hand sanitizer before and after using the self-checkout. Hand sanitizer will be provided.

As always, please ask for help if you need it.

Computers & Printing
Will the “Laptops Anytime” computers be available for use?
No, the reason is twofold. These are both high-touch resources and so to ensure the health and safety of our patrons we are not offering this service. Secondly, since we are limiting the number of patrons in the building and to ensure everybody has an opportunity to gain access without waiting in line, we are not offering services that will encourage people to linger in this phase.

Are copying, scanning, and faxing services available?
These are all high-touch resources and so to ensure the health and safety of our patrons, we are not offering these services.

Will the Library continue to provide Tech Help and Support during this time?
If you need help downloading with accessing our digital collection, check out our video tutorials here. For any other tech questions, you can email us at support@westportlibrary.org.

Programs & Events
Does the Library offer virtual or online events?
Yes, in accordance with the Governor’s recommendations, all in-person programs will continue to be offered virtually. Please see our events calendar to learn more about our offerings.

Book Sale
When can I donate books?
Receipt of Book Donations has been suspended until further notice.

Check the Book Sale website for further information about Book Sales.

Support the Library
How can I support the Library during this time?
Thank you for considering a gift to the Westport Library. 

The Westport Library Association is a registered 501(c)3 organization. Contributions are fully deductible under federal tax regulations. The Westport Library accepts online donations using major credit cards. Your online transactions are safe and secure. The Library does not share donor information. The Westport Library is eligible for corporate matching grants.
20 Jesup Road
Westport, CT 06880
203.291.4800

Library Hours
by appointment only

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
10AM – 6PM
10AM – 6PM
10AM – 6PM
10AM – 6PM
10AM – 6PM
10AM – 5PM
Closed

Café Hours

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Closed
Closed
Closed
Closed
Closed
Closed
Closed

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