Tuesday-Friday | 12–4pm
The Westport Library is now offering home delivery of library materials due to the COVID-19 pandemic, beginning June 15. Please read the FAQ below for details.

Who can use home delivery?

Westport residents who are either homebound or fall into a high-risk category that prevents them from visiting the Library can receive materials through our home delivery service. 

How do I qualify for home delivery?

To qualify for this free service, a Westport resident must lack dependable transportation or meet the CDC’s guidelines for higher risk for severe illness, which include the following criteria:

• People 65 years and older
• People who live in a nursing home or long-term care facility
• People of all ages with underlying medical conditions, particularly if not well controlled, including:
• People with chronic lung disease or moderate to severe asthma
• People who have serious heart conditions
• People who are immunocompromised
• Many conditions can cause a person to be immunocompromised, including cancer treatment, smoking, bone marrow or organ transplantation, immune deficiencies, poorly controlled HIV or AIDS, and prolonged use of corticosteroids and other immune weakening medications
• People with severe obesity (body mass index [BMI] of 40 or higher)
• People with diabetes
• People with chronic kidney disease undergoing dialysis
• People with liver disease

How do I sign up for this free service?

Please visit our website and complete the registration form. You will be contacted by a staff member once we receive your completed form. If you have difficulty accessing or completing the form, call 203.291.4821 for assistance. 

Once you have completed the registration form, request specific materials following the instructions below. 

Do I need to have a library card? What if I don’t have one?

Yes, you must possess a Westport Library card to take advantage of this free service. However, don't worry if you don’t have a library card. Westport residents can apply for a card online. 

Apply for a library card online: https://westportlibrary.org/services/library-card/

What materials are available for home delivery and how do I request the materials I want to be delivered?

Available Materials: Books, DVDs, CDs, and audiobooks on CD
Not Available: Library of Things, Wi-Fi HotSpots, puzzles and board games, children’s toys & children’s kits, magazines, Seed Library, new interlibrary loan requests (ILL) 

How to Request Materials:
1. Go to the online catalog, https://catalog.westportlibrary.org/polaris/ to search for items and to request them. You can have up to 10 requests per library card.
2. If you need help with selecting a book, our Librarians will be happy to help. They will also place the items on hold for you. Call 203.291.4840 for the Reference Department or call 203.291.4810 for the Youth Department.
3. Wait for a phone call or email notifying you that materials are ready for delivery. Staff will call or email notifying you that your materials are ready and give you a delivery day. 

How does delivery work? What precautions will staff be taking to ensure my safety?

Deliveries will be made once per week on a pre-determined schedule. Deliveries will be determined based on your Westport home address. 

1. You will be given a reminder call prior to the day of delivery.
2. Delivery will be contactless. Staff will wear gloves and masks when bringing items to your home and your materials will be in bags.

What are your lending or loan periods?

1. Loan period for books, audio books, and music CDs will be extended to 4 weeks.
2. DVD loan periods will be two weeks.
3. Express Books will be extended to 17 days and Express DVDs to 1 week.
4. Renewals will be done by phone and will extend loan periods by 1 week, providing there is no existing hold on the item.

Are there any fees for this service?

The home delivery service is free. You are responsible for any loss or damages to library materials you borrow.

What about Library fines during COVID-19? Can I still use home delivery if I currently have fines for overdue materials?

Yes, you can. New fines for overdue materials will be waived during this period.

How do I return items?

Please place the items you would like to return outside your front door in the morning on the day that new items are scheduled to be delivered. If no items are left outside, staff will assume you have no returns. If you have not requested materials and meet the requirements for home delivery, call 203-291-4807 or email circulation@westportlibrary.org and we will pick up your materials on a pre-determined date. 

How long will you offer home delivery?

During these difficult and challenging times, it is important that our patrons with limitations that prevent them from visiting the Library can receive access to the Library’s materials and collections. The Library will offer this service until further notice.

When will the Library building reopen again for the public?

Effective July 13th, the Library will be open for limited services Monday through Friday from 2:00pm to 6:00pm and on Saturday from noon to 4:00pm. Curbside pickup service will continue Monday through Friday from 10:00am to 1:00pm. The Library will be closed on Sunday.

How are you disinfecting Library materials?

According to the most up-to-date guidance, time is the most effective disinfectant. All available resources suggest 72 hours is the appropriate duration to quarantine books and other materials. All returned items will be quarantined for 72 hours. In the interest of being extra cautious, the Library will also use UVC lighting in the disinfecting process. 

Items will remain on the patron's account for a minimum of 72 hours, since items will only be checked in only once the quarantine procedure is complete. For more information, please refer to the Library’s guidelines for quarantining materials here

Are there any Library resources I can use while the Library is closed?

The Library provides a wide array of digital offerings, including e-books, audiobooks, magazines, and streaming movies through our website.

I have a question about my account. Is there anyone who can help me?

If you have any questions about your account or how to access digital resources please contact us at 203.291.4826 or email us at circulation@westportlibrary.org

I have a reference question. Is there anyone who can help?

If you have a reference question please email reference at ref@westportlibrary.org or call 203.291.4840

I have a Children’s reference question. Is there anyone who can help?

If you have a Children’s reference question, please email the Children’s department at kids@westportlibrary.org or call 203.291.4810

☆☆☆☆☆

Nationally Ranked
5-Star Library
20 Jesup Road
Westport, CT 06880
203.291.4800

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