Where Westport Meets the World: Jack Mitchell, Mitchell's Stores

Westport’s own Dan Woog brings his popular blog “06880: Where Westport Meets the World” to life, via the Verso Studios at The Westport Library – recorded LIVE in the Trefz Forum! Jack Mitchell is chairman of the Mitchell Stores (Mitchells/Richards/Wilkes/Marios), a three-generation family business that operates men’s and women’s specialty stores in Connecticut, New York, California, Washington, and Oregon that are nationally renowned for their personal service touches and strong relationships. Jack himself has been recognized as one of the top 10 retail visionaries of his time by the Women’s Wear Daily. In 2003, Jack Mitchell launched a “second career” as a speaker and author. His first book, "Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results," was a Wall Street Journal best-seller and received rave reviews in The New York Times. In addition, it was endorsed by Warren Buffet on the cover with the following quote: “It’s a gem. I wish everyone at Berkshire would follow his advice – we would own the world.” In April, 2015, a revised and updated version of "Hug Your Customers" was released. In 2008, Jack published his second book, "Hug Your People: The Proven Way to Hire, Inspire, and Recognize Your Employees to Achieve Remarkable Results," where he illustrates a business blueprint to personalize relationships to drive success and achieve greater satisfaction at work. In 2018, Jack published his third book, "Selling the Hug Your Customers Way: The Proven Process for Becoming a Passionate and Successful Salesperson for Life," which illustrates how to apply the proven principles of Hug Your Customers to refine selling techniques, boost sales, and keep customers coming back for more. Jack has become known as a passionate enthusiastic public speaker, keynoting at more than 200 events for corporations including Merrill Lynch, Pitney Bowes, Nike, Starbucks, and Harvard University, addressing audiences of all sizes and reaching more than 50,000 people globally. Jack has been quoted in national magazines as a customer service and management leadership expert. Jack also offers hugging workshops for corporations


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